Refund And Cancellation Policy
At Unik Global Services Pvt Ltd., we aim to provide students with reliable guidance and support throughout their study-abroad journey. This Refund & Cancellation Policy explains the general terms applicable to cancellations and refunds for our services, counselling, admission assistance, and test preparation programs.
1. Scope of This Policy
This policy applies to services and programs offered by Unik Global Services Private Limited, including:
- Career & Study Abroad Counselling
- University & Course Selection
- Admission Assistance
- Scholarship Guidance
- Education Loan Assistance
- Visa Process Assistance
- Test Preparation & Coaching
- Pre-Departure Assistance
Specific refund conditions may vary depending on the service or program selected.
2. Cancellation by the Student
Students may request cancellation of a service by contacting us through our official contact details.
Cancellation requests should include:
- Student’s name
- Contact details
- Service or course name
- Date of enrolment/payment
- Reason for cancellation, where applicable
Cancellation requests will be reviewed based on the nature of the service and the stage at which the cancellation is requested.
3. Counselling and Consultation Services
Once a counselling or consultation session has been scheduled or delivered, the applicable fee may be non-refundable.
If a cancellation is requested before the scheduled session, we may, at our discretion, allow the session to be rescheduled subject to availability.
4. Admission Assistance Services
Admission assistance may involve counselling, university research, application preparation, document review, application processing, and other activities.
Once work has commenced on an application or related service, fees paid for the completed or initiated portion of the service may not be refundable.
Any eligible refund will be assessed based on the work already completed and the applicable service terms communicated to the student.
5. Visa Assistance
Visa assistance involves guidance and support with documentation and application procedures.
Service fees paid for work already completed may not be refundable once the visa assistance process has commenced.
Visa approval is determined solely by the relevant immigration authority, embassy, consulate, or government department.
Visa rejection does not automatically qualify the student for a refund of service fees.
6. Test Preparation & Coaching
For IELTS, TOEFL, PTE, GRE, GMAT, SAT, or other coaching programs:
- Cancellation requests should be made before the coaching program begins.
- Once classes, sessions, study materials, or other course resources have been provided, refund eligibility may be limited.
- Missed classes or sessions by the student are generally not eligible for a refund.
- Rescheduling may be offered where applicable and subject to availability.
- Any applicable refund will depend on the specific course or package terms communicated at the time of enrolment.
7. University, Examination, Government & Third-Party Fees
Fees paid directly to universities, examination bodies, government authorities, embassies, visa centres, banks, or other third parties are generally governed by the refund policies of those respective organizations.
Unik Global Services Private Limited cannot guarantee or control refunds issued by third parties.
Students should review the relevant institution’s refund and cancellation terms before making such payments.
8. Refund Eligibility
Where a refund is applicable, the amount may depend on:
- The service purchased
- Work already completed
- Sessions or resources already provided
- Time of cancellation
- Applicable third-party charges
- The specific terms communicated at the time of purchase
Any applicable refund will be processed after reviewing the cancellation request and confirming eligibility.
9. Non-Refundable Situations
A refund may not be available where:
- The requested service has already been substantially completed.
- Counselling or coaching sessions have already been provided.
- Application processing or documentation work has commenced.
- The student has voluntarily discontinued the process after services have been provided.
- The student has provided incorrect, incomplete, or misleading information.
- A university, examination body, financial institution, embassy, or government authority rejects an application.
- A third-party fee is non-refundable under that provider’s policy.
10. Refund Processing
If a refund is approved, we will communicate the applicable refund amount and processing procedure to the student.
Refunds will generally be processed through the original payment method where reasonably possible.
The time taken for the refund to appear in the student’s account may depend on the payment provider or banking institution.
11. Cancellation by Unik Global Services
In certain circumstances, we may cancel, suspend, reschedule, or discontinue a service or program.
Where a cancellation is initiated by us, we will communicate the available options to the affected student, which may include rescheduling, alternative arrangements, or a refund where applicable.
12. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, programs, payment processes, or applicable requirements.
Any updated version will be published on this page with a revised Last Updated date.
13. Contact Us
For refund or cancellation-related enquiries, please contact:
Unik Global Services Private Limited
Email: unikglobalservices@gmail.com
Our team will review your request and provide guidance regarding the applicable cancellation or refund terms.